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S H I P P I N G    S T A N D A R D S

  • Turnaround
    photo-eye informs customers that, in general, they may expect to receive their print(s) within 2-4 weeks of placing an order. When a sale is made either online or by phone, photo-eye sends a purchase order to you by e-mail or fax. The matted artwork is sent to photo-eye in Santa Fe, NM, USA. photo-eye inspects the print quality and presentation, and if approved, sends the artwork to the buyer. photo-eye reserves the right to refuse any print or mat that does not meet the Photographer's Showcase standards.

  • Leave of Absence
    photo-eye communicates with you using the contact information which you provide in your Photographer's Showcase account. If you are out-of-town for longer than a week, and cannot be contacted regarding print sales or questions, you must arrange for someone to check to your email or phone calls and act on your behalf.

  • Quality Packing
    All prints must be packed to minimize the risk of damage while in transit. In addition to the outside carton, your work should be placed in a plastic archival print bag to help prevent abrasion of the print surface.

  • Insurance
    Artists are responsible for insuring their work for replacement value. photo-eye is not liable for prints damaged or lost in transit from the artist to photo-eye.

  • Shipping Charges
    Prepay all shipping charges. photo-eye will not accept COD shipments.

  • Shipping Method (U.S. Photographers)
    UPS or FedEx are the recommended carriers. Generally ship via the least expensive option, unless there are special needs.

  • Shipping Method (Foreign Photographers)
    Work must be sent via Air to expedite delivery. Check with the carriers in your country for the best rates.

  • Returns
    Any buyer may for any reason return artwork by a Photographer's Showcase Artist if the buyer notifies photo-eye of their intent to do so within 14 days of receipt of shipment.

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